(applicable to purchase from Range Pillows website only)
If you are not entirely satisfied with your purchase, we’re here to help.
In the first instance please contact us. We will do our best to resolve the issue. If we cannot then we will instruct you on the returns procedure.
Products that have a fault:
Please inspect your new pillow when you receive it. All our pillows are new and supplied directly from our UK or Ireland manufacturing site. Please notify us immediately if there is a problem.
If the pillow is in any way faulty due to a manufacturing defect we will replace the pillow at our cost. We will require you to return the pillow to us in the original packaging and in an unused condition.
We will supply you with a return label that you will need to print and stick securely to the parcel that you are returning.
When we receive the pillow it will be checked and we will contact you to let you know.
A replacement pillow will then be sent to you.
LATE OR MISSING REFUNDS
If you have returned a pillow to us and are waiting for a refund please note that once the pillow has been received by us and checked we will contact you. If you have not heard from us then please first check with the courier company that the item has been delivered and obtain a tracking number and the time and date that it was delivered. This will help us to locate the item at our warehouse in case it has gone missing after it was delivered to us.
Please note that only regular priced items may be refunded, any pillow sold during a promotion or sale is not eligible for standard returns policy. Please contact us using the contact form should you require assistance with a sale item that has developed a fault.